Urban Flowers goes above and beyond to looking after their customers. Reasonable pricing, beautiful flowers, quick turnaround and great comm...Urban Flowers goes above and beyond to looking after their customers. Reasonable pricing, beautiful flowers, quick turnaround and great communication.
Hello Carli - I am pleased you have given me the opportunity to complete your feedback survey as my other option was to call you. This is a ...Hello Carli - I am pleased you have given me the opportunity to complete your feedback survey as my other option was to call you. This is a very positive response - firstly, I live at out of the Castle Hill area and am not very familiar with the Castle Hill shopping area so I Googled florists in Castle Hill and I liked your website which states you are in Castle Hill and have been so for many years. Plus your website has good photo coverage and prices of your flowers for various occasions. When I phoned I spoke with Shannon who was totally professional, helpful and advised me on my choice keeping in mind the quality and price of the flowers - I had already gone through your website for flowers for a Sympathy Occasion and liked the " Murray " arrangement.The booking process with Shannon was completed with no problems and we arranged for delivery on the next day to the family home which is what we wanted.I did not attend the funeral which was yesterday ( Wednesday ) or the home afterwards however one of my daughters was in attendance and she spoke with me this morning - she told me not only was the display you delivered very beautiful but also " the lady who delivered the flowers was lovely, she walked in past the dog ( I didn`t know there was a dog or I would have mentioned that to Shannon) with no problems. " On top of all that the sister of the lady who passed away told my daughter those flowers were her sister`s favourites.The other thing I need to mention is you have great communications, sent me a photo of the arrangement once it was made up and ready for delivery, emailed me when they were delivered, emailed my invoice etc and I think the flowers were great value for money.So thank you Carli to you and your staff for exceptional service.Kind RegardsBrent Thomas28.9.23
The flowers were absolutely gorgeous, all great quality and lasted a long time. So grateful for the same day delivery and care, the flowers ...The flowers were absolutely gorgeous, all great quality and lasted a long time. So grateful for the same day delivery and care, the flowers have received many compliments, highly reccomend and will certainly be purchasing again.
Great experience, would highly recommend. Easy ordering, really reasonable pricing, kept informed with a photo of the actual flowers going t...Great experience, would highly recommend. Easy ordering, really reasonable pricing, kept informed with a photo of the actual flowers going to be delivered.
vicky muscat
26th September 2023
★★★★★
Super quick processing and delivery. Although slightly more expensive, I received nothing but great reviews.
I have looked at Urban flowers online and was waiting for the perfect occasion to send some to my daughter for finishing year 12. Both of us...I have looked at Urban flowers online and was waiting for the perfect occasion to send some to my daughter for finishing year 12. Both of us were blown away with the size and the quality of the flowers. I have other flowers in my house and they already have outlasted them and they still look gorgous after 5 days. Will be ordering again, thank you for amking my daughter smile. **
Delighted with the whole process. A smooth and fast online transaction and to the Florist made up this arrangement, take a round of applause...Delighted with the whole process. A smooth and fast online transaction and to the Florist made up this arrangement, take a round of applause. Beautiful work.
Anonymous
24th September 2023
★★★★★
Easy ordering What you see on website is what you get. Loved the advance text photo when the bouquet was made up Flowers arrived on time Qua...Easy ordering What you see on website is what you get. Loved the advance text photo when the bouquet was made up Flowers arrived on time Quality of flowers was excellent - good value.
Anonymous
24th September 2023
★★★★★
Always beautiful flowers and delivered on time.Prompt response to any questions or comments.
Again, excellent service - and the flowers were a delight. Very grateful recipient. Will continue to use Urban Flower for our Australian con...Again, excellent service - and the flowers were a delight. Very grateful recipient. Will continue to use Urban Flower for our Australian contacts ...
While away on holidays I wanted to send flowers to my BFF. Preordering them was easy and I loved how they verified they were delivered and a...While away on holidays I wanted to send flowers to my BFF. Preordering them was easy and I loved how they verified they were delivered and an image of the flowers. Thank you it was so easy.
The flowers were fresh and beautifully arranged.always ordered from them if I need for special occasions.Yes definitely recommend them to an...The flowers were fresh and beautifully arranged.always ordered from them if I need for special occasions.Yes definitely recommend them to anyone.Worth the price you pay.
