Urban Flower are absolutely fabulous. I used them to send birthday gifts to two friends in Waverton. I have not seen the gifts that were del...Urban Flower are absolutely fabulous. I used them to send birthday gifts to two friends in Waverton. I have not seen the gifts that were delivered but the recipients have reported that they were absolutely lovely. I’m sure I’ll receive photos from them. One of the gifts was missing a small part (a basket) and when I contacted Urban Flower to follow up on the missing gift they responded to my email within about 15 minutes, despite the fact that it was after trading hours. Not only was I offered an immediate refund or a replacement (no questions asked), Urban Flower then got in touch with the courier responsible for the original delivery and ascertained that the missing basket had been inadvertently left in the courier van. The basket was delivered the following day (a Sunday) when home deliveries are not normally available. Thank you Carli from Urban Flower and thank you courier driver. In this day and age of minimal customer service it was an absolute delight to deal with an organisation totally focussed on customer satisfaction. Not only was I blown away by the service but the recipients of the birthday flowers, plants and gifts from Urban Flower were thrilled with their goodies. I will not hesitate to use Urban Flower for all my Sydney florist services and have no hesitation in recommending them to anyone wanting wonderful flowers and exceptional customer service. I wish them every success - they certainly deserve it.
Excellent service. Easy to order and they arrived looking beautiful and on time. Thank you
Olivia Cashman
12th October 2020
★★★★★
Easy online ordering, the staff were also helpful when I emailed to ask for a different on the card. Would recommend!
Adrian Rees
12th October 2020
★★☆☆☆
Usually the flowers are beautiful, however this time I was told they were already old on delivery. Disapointed as they are usually excellent...Usually the flowers are beautiful, however this time I was told they were already old on delivery. Disapointed as they are usually excellent.
Anonymous
11th October 2020
★★★★★
Flowers ordered hassle free and delivered in time.
Brien Kwong
11th October 2020
★★★★★
Beautiful flowers!!
Anonymous
11th October 2020
★★★★★
I would recommend urban flowers. They delivered exactly what I ordered. The only disappointing thing was they ran out of 30th birthday ballo...I would recommend urban flowers. They delivered exactly what I ordered. The only disappointing thing was they ran out of 30th birthday balloons, however they did ring and let me know. I was sent a photo from my sister in law and I was very happy with what was sent. Thank you urban flowers. Not all on line florists are as honest as you are
Ordered flowers for my friends birthday and they were the most beautiful looking arrangement, same as picture! And great delivery service wi...Ordered flowers for my friends birthday and they were the most beautiful looking arrangement, same as picture! And great delivery service without any problems :)
Madison Bergin
11th October 2020
★★★★★
The flowers where stunning. Even better than the photograph online. I’ve ordered a few times from Urban Flowers and very consistent quality ...The flowers where stunning. Even better than the photograph online. I’ve ordered a few times from Urban Flowers and very consistent quality with timely delivery. Most impressive.
Janet
11th October 2020
★★★★★
Delivery was well done. My friend loved the basket and the arrangement. She was overwhelmed by all the wonderful things and the presentation...Delivery was well done. My friend loved the basket and the arrangement. She was overwhelmed by all the wonderful things and the presentation.
Francine Clayton
11th October 2020
★★★★★
Beautiful arrangement and arrived well before expected time. Very happy hospnpatient 😊
My flowers were delivered with perfect timing following my friend’s return home from hospital. Many thanks!
Anonymous
11th October 2020
★★★★★
Thank you so much for the beautiful casket cover arrived in plenty of time. Due to covid19 was not able to travel to Sydney. Urban Flowers w...Thank you so much for the beautiful casket cover arrived in plenty of time. Due to covid19 was not able to travel to Sydney. Urban Flowers went over & above required 3days notice ordered Wednesday night for Friday, opening at 7am helped and were able to organise my flower arrangement with no hassles. Again Thank You 🌻
I had great feedback from the bride so that was lovely. I did put a request in for white flowers as that was their wedding theme so that wou...I had great feedback from the bride so that was lovely. I did put a request in for white flowers as that was their wedding theme so that would have been the only thing that would have made it amazing!
Anonymous
11th October 2020
★★★★★
Absolutely, great service and arrived right on time, she’ adores the beautiful flowers. Thanks a lot guys
